Natalia Radywyl is Head of Research and Capability at Today. She is a a researcher, designer, and educator with expertise in ethnography, design research, public policy, service design, environment design, and facilitation. Previously she was Head of Research at the Public Policy Lab in New York City, led the design research practice at Fjord NYC, worked in public policy as a social research consultant to Australian Federal and State government clients, and held academic research fellowships to evaluate how civic technologies strengthen neighborhood resilience, as well as design fellowships with non-profits working in civic services and urban design. Natalia has also taught in the Design for Social Innovation program at the School of Visual Arts in NYC. She regularly publishes, presents, and runs workshops about her work, and holds a PhD from The University of Melbourne, Australia.