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Career Pivots: Service Design

September 19, 2023, 3:00 PM - 4:00 PM PDT

Free for EPIC Members

(Time in AEST: 8–9:00 am)

Virtual Session

Shelley Evanson, Managing Director at Accenture Song
Natalia Radywyl, Head of Research & Capability at Today

Career Pivot sessions help us open doors to new roles and domains in which ethnographers thrive.

In this Career Pivot we’ll learn about service design with two global leaders in the field: Shelley Evenson, Managing Director at Accenture Song, and Natalia Radywyl, Head of Research & Capability at Today. Shelley and Natalia will introduce service design, then we’ll do an extensive “group informational interview” so you can ask all of your nitty gritty questions about this domain. Meanwhile, we’ll take collaborative notes. And finally, we will synthesize an understanding of service design as a space of opportunity for ethnographic work and impact.

shelley evenson

Natalia Radywyl

Natalia Radywyl is Head of Research and Capability at Today. She is a a researcher, designer, and educator with expertise in ethnography, design research, public policy, service design, environment design, and facilitation. Previously she was Head of Research at the Public Policy Lab in New York City, led the design research practice at Fjord NYC, worked in public policy as a social research consultant to Australian Federal and State government clients, and held academic research fellowships to evaluate how civic technologies strengthen neighborhood resilience, as well as design fellowships with non-profits working in civic services and urban design. Natalia has also taught in the Design for Social Innovation program at the School of Visual Arts in NYC. She regularly publishes, presents, and runs workshops about her work, and holds a PhD from The University of Melbourne, Australia.


September 19, 2023
3:00 PM - 4:00 PM PDT
Free for EPIC Members